a.If buyers visit our factory and check the machine, we will teach you how to install and use the machine,and also train your workers/technician face to face.
b.Without visiting, we will send you user manual and video to teach you to install and operate.
c.If buyer needs our technician to go to your local factory, please arrange board and lodging and other necessary things.
3.a.One year guarantee for whole machine.
b.24 hours technical support by email or calling
c.If there is any problem found of the machine, we will repair it for free in one year.
Q: Are you a manufacturer?
A: Yes, we are a manufacturer. We have 4 factories ( Machining, Assembling, Heat treatment, and Moulding ). We also have our own R&D department. Welcome to visit us.
Q: What kind of payment term do you do?
A: We do T/T and L/C.
Q: What info do you need before giving me the price and proposal?
A: Since we design individual machines based on our customer's requirements, we need your desired products' basic dimensions, including all the pipe diameter(or tube length), thickness range, usage, raw material steel grade, coil weight, and degree of automation.
Q: What should I do if I just start a new business?
A: Contact us immediately, we provide a free consultant for pre-sales service. Also, we can help you solve the raw material (steel coil) purchase, worker training, international market price, and more.
Q: How do you do QA?
A: We have a special team to do strict QA, this is one of our strengths:
(1)Every gearbox will be tested for 8 hours with oil inside to guarantee there is no leak.
(2)Every shaft will be inspected for centering jumpiness.
(3)Every roller will be checked to make sure it's in the range of tolerance critical parts will be inspected for all dimensions.
Q: Why I should choose you? what are the differences between you and other Chinese suppliers?
A: We are concentrating on pipe-making machines for more than 20 years. We have constructed many steady trading partners in Asia, Africa, the Middle East, Europe, and South America throughout the years. Our innovative designed production line and each unit of the production line practical.